Terms and Conditions

Last updated: October 14, 2026

Please read these Terms and Conditions carefully before using Our Service or purchasing any goods from Us.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have the meanings defined below. These definitions apply whether they appear in singular or plural.

Definitions

For the purposes of these Terms and Conditions:

  • Account means a unique account created for You to access Our Service or parts of it.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to sofianest (brand name: sofianest).
  • Country refers to Sri Lanka.
  • Device means any device that can access the Service, such as a computer, a cell phone or a digital tablet.
  • Goods refer to the products or items offered for sale on the Service.
  • Order means a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Terms and Conditions (also “Terms”) means these Terms and Conditions, including any documents expressly incorporated by reference, which govern Your access to and use of the Service and form the entire agreement between You and the Company regarding the Service.
  • Third-Party Social Media Service means any services or content (including data, information, products or services) provided by a third party that is displayed, included, made available, or linked to through the Service.
  • Website refers to sofianest, accessible from https://sofianest.com/.
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which that individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement between You and the Company. They set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms, which apply to all visitors, users, customers and others who access or use the Service.

By accessing or using the Service, or by placing an Order, You agree to be bound by these Terms. If You disagree with any part of them, You may not access the Service.

You represent that You are over the age of 18. The Company does not permit those under 18 to use the Service or purchase Goods.

Your use of the Service is also subject to Our Privacy Policy, which describes how We collect, use and disclose personal information. Please read it carefully.

Purchasing Goods

Orders

By placing an Order through the Service, You warrant that You are legally capable of entering into binding contracts. You agree to provide current, complete and accurate purchase and account information, including Your contact, billing and delivery details.

Your Order is an offer to buy Goods. We may accept or decline it at Our discretion. A contract is formed only when We confirm that the Goods have been dispatched or We send You an order acceptance. We may refuse or cancel an Order, or limit quantities, for reasons including Goods being unavailable, errors in the product description or price, suspected fraud or an unauthorized transaction, or problems identified by Our credit and fraud checks. If We cancel an Order after payment has been taken, We will refund You in full.

Product Descriptions

We make reasonable efforts to describe and display Goods accurately, including colors, images and specifications. We do not warrant that descriptions or other content on the Service are accurate, complete, current or error-free. Colors may appear differently depending on Your Device display.

Prices and Payment

All prices are as displayed on the Service at the time of Your Order and may change at any time without notice. Prices may exclude shipping, taxes, duties and customs charges, which will be shown or applied at checkout or may be payable by You on delivery, as applicable. We reserve the right to correct pricing errors, even after an Order has been confirmed, in which case You may choose to proceed at the correct price or cancel the Order for a full refund.

Payment must be made at the time of Order using the payment methods accepted on the Service. Payments are processed by third-party payment processors, and You agree to comply with their terms. You represent that You are authorized to use the payment method You provide and authorize Us (and Our processors) to charge it for the total amount of Your Order. We do not store full payment card details.

Shipping and Delivery

We will ship Goods to the address You provide at checkout. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs, incorrect or incomplete addresses, or events beyond Our reasonable control. Risk of loss and damage passes to You on delivery of the Goods to the address You specified, and title passes when payment is received in full. You are responsible for any import duties, taxes and customs clearance for deliveries outside the Country.

Returns, Refunds and Cancellations

If You receive Goods that are damaged, defective or not as described, please contact Us at privacy@sofianest.com promptly after delivery, with Your Order details and, where relevant, photographs. We will offer a repair, replacement or refund as appropriate. Unless a mandatory law applicable to You provides otherwise, returned Goods must be unused, in their original condition and packaging, and You may be responsible for return shipping costs, except where the Goods are faulty or incorrectly supplied. Refunds are issued to the original payment method, and processing times may vary by payment provider.

Nothing in this section affects Your statutory rights as a consumer under the laws applicable to You.

Intellectual Property

The Service and its original content, features, branding, logos, text, graphics and images are and remain the exclusive property of the Company and its licensors, and are protected by copyright, trademark and other laws. You may not copy, reproduce, modify, distribute or use them for commercial purposes without Our prior written permission.

Prohibited Uses

You agree not to use the Service for any unlawful purpose; to attempt to gain unauthorized access to the Service, other Accounts or Our systems; to interfere with or disrupt the Service; to introduce viruses or other harmful code; to use automated means (such as bots or scrapers) without Our permission; or to resell Goods in violation of applicable law or Our reasonable instructions.

Your Account

If You create an Account, You are responsible for keeping Your login details confidential and for all activity under Your Account. Notify Us immediately of any unauthorized use. We may suspend or close Accounts that breach these Terms.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third-party websites or services. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Links from a Third-Party Social Media Service

The Service may display, include, make available or link to content or services provided by a Third-Party Social Media Service. We do not own, control, endorse or assume responsibility for any Third-Party Social Media Service. The Company shall not be responsible or liable for any damage or loss caused or alleged to be caused by Your access to or use of any such service, and Your use of it is governed by its own terms and privacy policies.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including if You breach these Terms. Upon termination, Your right to use the Service will cease immediately. Termination does not affect Orders already accepted and paid for, which We will fulfil or refund, nor any provisions that by their nature should survive termination.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms, and Your exclusive remedy for all of the foregoing, shall be limited to the amount actually paid by You through the Service or 100 USD if You have not purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect or consequential damages whatsoever (including damages for loss of profits, loss of data or other information, business interruption, personal injury, or loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law. Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, so some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation, the Company makes no warranty or representation that the Service will meet Your requirements, achieve any intended results, be compatible with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards, or be error free, or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of its providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, materials or products included on it; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or emails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. In such a case, the exclusions and limitations in this section shall be applied to the greatest extent enforceable under applicable law. Any warranty or guarantee on Goods that is provided by their manufacturer is separate from these Terms.

Governing Law

The laws of the Country (Sri Lanka), excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Service may also be subject to other local, state, national or international laws.

Disputes Resolution

If You have any concern or dispute about the Service or an Order, You agree to first try to resolve it informally by contacting the Company at privacy@sofianest.com. We will try to resolve the matter in good faith before either party pursues formal proceedings.

For European Union (EU) Users

If You are a European Union consumer, You will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to a United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be changed and interpreted to accomplish its objectives to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise that right or require that performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on Our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days’ notice before the new terms take effect. What constitutes a material change will be determined at Our sole discretion. Changes do not apply to Orders already accepted before they take effect.

By continuing to access or use Our Service after revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Service.

Contact Us

If You have any questions about these Terms and Conditions, You can contact Us: